Store Refund Policy – HomeEats

Last Updated: February 6, 2025

At HomeEats, we aim to maintain transparency and fairness for both customers and sellers. This Refund Policy explains the conditions under which refunds, cancellations, and replacements may be allowed.

By placing an order on HomeEats, you agree to this Refund Policy.

1. Nature of Products

HomeEats sells perishable food items, including homemade meals, snacks, pickles, and related products.

Due to the nature of food items:

  • All sales are final

  • Refunds are not guaranteed once an order is confirmed

  • Refunds or replacements are allowed only under specific conditions listed below

2. No Refund Situations

Refunds will not be provided in the following cases:

  • Change of mind after placing an order

  • Taste, preference, or personal expectations

  • Delay caused by incorrect delivery address or unavailability of the customer

  • Minor variations in taste, color, or texture (as food is handmade)

  • Orders already prepared, packed, or dispatched

3. Eligible Refund or Replacement Cases

Refunds or replacements may be considered only if:

  • Wrong item was delivered

  • Item was damaged, spoiled, or unfit for consumption at the time of delivery

  • Order was not delivered at all (after confirmation)

📸 Proof Required:
Customers must provide clear photos or videos of the issue within 24 hours of delivery.

4. Refund Method

  • Approved refunds will be processed to the original payment method

  • Processing time may take 5–7 business days, depending on the payment gateway

  • Delivery charges (if any) are non-refundable

5. Cancellations

  • Orders once confirmed cannot be cancelled

  • Cancellation may be allowed only if the order has not yet been prepared

  • Cancellation approval is at the seller’s discretion

6. Seller Responsibility

  • Individual sellers using HomeEats are responsible for handling refunds and replacements

  • HomeEats acts only as a technology platform

  • HomeEats is not liable for disputes between sellers and customers

7. Non-Delivery Issues

If an order is marked delivered but not received:

  • Customers must report the issue within 24 hours

  • Investigation may involve the seller or delivery partner

  • Refunds are not guaranteed and depend on verification results

8. Contact for Refund Requests

All refund or replacement requests must be raised through the official contact method provided by the seller or via HomeEats support.

📧 Email: support@sitecrafted.com
🌐 Website: https://www.sitecrafted.com

9. Policy Updates

HomeEats reserves the right to modify this Refund Policy at any time.
Updates will be effective immediately upon posting.

10. Acceptance of Policy

By placing an order on HomeEats, customers confirm that they have read, understood, and agreed to this Refund Policy.